Department:After Sales / Service / Operations

Reports To: Head of Service / Regional Director

Location: Vietnam

Employment Type: Full-time

Position Summary:

The Onshore Wind Power After Sales Manager is responsible for the full customer lifecycle after the commissioning of wind power projects. This role ensures high customer satisfaction by managing technical support, maintenance contracts, spare parts, and service improvements. The manager acts as the key point of contact for customers, coordinates cross-functional teams, and drives continuous improvement in after-sales operations to optimize turbine performance and business value.

Key Responsibilities:

• Serve as the primary contact for customers post-commissioning, managing all after-sales activities and maintaining long-term customer relationships.
• Provide technical after-sales support, including advice on retrofits, upgrades, and technical developments relevant to wind turbines.
• Oversee the execution and fulfilment of O&M (Operations & Maintenance) contracts, ensuring completeness, accuracy, and timely performance.
• Support the sales team during the offer, tender, and contracting phases with technical input and customer insights.
• Coordinate with internal teams (service, engineering, legal, finance) to address technical issues, contract execution, and customer queries.
• Monitor service performance, gather customer feedback, and implement improvement programs to enhance customer satisfaction and operational efficiency.
• Manage and minimize outstanding payments, ensure timely invoicing, and provide necessary documentation and reports in collaboration with accounts receivable.
• Identify and promote additional products and services that enhance turbine performance and customer value.
• Handle customer complaints and special requests, developing and implementing solutions that balance service quality with economic considerations.
• Ensure proper documentation, compliance with company policies, and the use of relevant software tools (e.g., Microsoft Office, SAP, SCADA).
• Travel as required (up to 25%) to customer sites and meetings.

Required Qualifications:

• Bachelor’s degree in Engineering (Mechanical, Electrical, or related field).
• Minimum 5 years of management experience in after-sales, service, or a related field, preferably within the wind or renewable energy sector.
• Strong problem-solving, communication, and listening skills.
• Advanced proficiency in English (written and spoken).
• Experience with contract management, technical support, and customer relationship management.
• Proficiency in Microsoft Office; experience with SAP and SCADA systems is preferred.
• Availability and flexibility to travel as needed.

Preferred Skills and Attributes:

• Demonstrated ability to optimize business cases for both the company and customers through value-added services.
• Experience developing and implementing service improvement programs.
• Strong organizational skills and ability to manage multiple priorities.
• Collaborative approach to working with cross-functional teams and external stakeholders.
• Proactive, customer-focused mindset with a drive for continuous improvement.